Industries this program is for
It was built with an electric motor repair shop, because building for a real business beats building for an imaginary average. What is underneath is a job, a customer, a piece of equipment and a person doing the work — and that is a lot of trades.
One business runs on it today. Everything else here is a fit rather than a customer, and it is written that way on purpose.
Motor & machine shopsMotors & Drives run on it
The trade it was built with, in front of the people doing it.
The job screen was drawn around this work — manufacturer, model, serial, voltage, RPM, and every time that unit has been through the shop before.
How it works for motor & machine shops →
HVAC, plumbing & electrical
One customer, several sites, and a unit at each one.
Parts and hours go on as the engineer works, the service order comes out at the end, and the next visit opens on what was done last time.
How it works for hvac, plumbing & electrical →
IT support & MSPs
Each client a customer, each site a location, each machine a serial.
The restricted logins are the part most ticket systems charge extra for: a technician sees the clients they cover and not the rest.
How it works for it support & msps →
Pumps, hydraulics & compressors
Strip, quote, repair, test, return — against the unit, not the visit.
A pump that has been rebuilt three times reads as one story, because everything hangs off the equipment record rather than off the date.
How it works for pumps, hydraulics & compressors →
Fabrication & welding
The hours you clocked last time are what the next quote is priced from.
Drawings and cut lists attach to the job rather than living in an inbox, and time goes on as the work happens.
How it works for fabrication & welding →
Property & facilities maintenance
Multi-location is not a bolt-on here. It is how the numbering works.
A caretaker who covers three buildings sees those three, and plant on site carries its own service record the way a motor does.
How it works for property & facilities maintenance →
Equipment & plant hire
The workshop half of a hire business — the half that lives on paper.
Every machine is a record with a history: off-hire inspections, damage, servicing, and the jobs it took to fix.
How it works for equipment & plant hire →
Any team that assigns work
Take the equipment fields out and what is left is a job with an owner.
A status, a due date, a thread of notes and the files that belong to it — which is most of what an office actually needs.
How it works for any team that assigns work →Where it would be the wrong tool
Worth saying, because a system that claims to suit everybody suits nobody. Wave Works is built around a job with a customer on it. If your work does not arrive that way — a retail counter, a production line running to a schedule rather than to orders, a practice booking appointments by the hour — you would be bending it to fit, and we would rather tell you that now than three months in.
Not sure yours is on the list?
Tell us how work reaches you and where it gets stuck. If it is not a fit we will say so — that answer costs you one email.
Ask us