Wave Works

It reads, and it drafts. That is all it does.

Which sounds like a small claim until you have spent twenty minutes finding out what you did for a customer three years ago.

Before anything else

Four things it will never do

  • Close a job, or change its status
  • Move money, or edit a price
  • Send an email or a document to anybody
  • See another company’s data — ever

Anything that leaves the building is something a person pressed send on. The assistant produces a first version and you decide what survives — which is the same arrangement you should have with anybody who drafts for you.

What it is for

The questions that currently cost you twenty minutes

It has read every job, every customer, every document that has been dropped in and everything your own people have written down. So the answer to most of these is a sentence, not an afternoon in a filing cabinet.

  • “Where has the Riverside job got to?”
  • “What did we do for them last time?”
  • “Which jobs are waiting on parts?”
  • “Draft the write-up for the one I just closed.”
  • “How do we do a rewind on that frame size?”
  • “What did their purchase order say?”
The AI workspace in Wave Works
Ask it in your own words. It answers from your own jobs.
Where it gets that from

Two things you are already doing

Documents filed against jobs, each with an automatic summary
Documents get read on the way in. A purchase order dropped onto a job is summarised and filed against it, so you can search what a document said rather than what somebody named the file.
The knowledge base in Wave Works
The knowledge base is your own writing. How you do a particular repair, which supplier does the odd size, what went wrong last time. Written once, and the assistant answers from it instead of guessing.

Your company, and nothing else

Wave Works holds several companies. The assistant answers from yours — your jobs, your customers, your documents, your knowledge base — and there is no question that reaches anybody else's. That separation is enforced in the database rather than in the wording of a prompt, which is the difference that matters.

How permissions actually work →

Ask it something of your own

The quickest way to judge this is to put one of your real jobs in and ask it the thing you would normally walk across the shop to find out.

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