Tickets in, assigned, closed — across every client you hold
The restricted logins are the part most ticket systems charge extra for: a technician sees the clients they cover and not the rest.
What actually happens, and where it lands
- A client rings
Ticket raised against that client and that site, assigned to whoever covers them, with a priority that means something to your team rather than to a vendor.
- The tech picks it up
They see their clients and nobody else’s. Notes, screenshots and the time they spent go on the ticket as they work.
- It is a known one
The fix is in the knowledge base because somebody wrote it down the first time, and the assistant surfaces it instead of the tech rediscovering it.
- The client asks what you did
Every ticket for them, with hours against each, and the documents that belong to their estate.
Three things that are different here
Multi-tenant is the default, not a tier
Holding many clients is what the location and permission model was built for. A technician restricted to three clients genuinely cannot reach the fourth — it is enforced in the database, not hidden in the interface.
A machine is a piece of equipment
Make, model, serial, and every ticket it has ever been on. The asset register you keep meaning to start is the same record you are already working in.
What your people know stops being tribal
The knowledge base is your own writing — how this client’s odd VPN works, which supplier does the part. Written once, and the assistant answers from it.
Where to look next
What it would not do for you
It is not an RMM and it does not monitor anything. Nothing raises a ticket on its own — no agent, no alerting, no email-to-ticket. Work comes in the way your people put it in.
See it with your own work in it
Half an hour, screen shared, with a couple of your real jobs typed in first. Tell us what you do and a few times that suit you this week.
Get in touch